Order and Delivery

CHRISTMAS EVE AND NEW YEARS DELIVERY NOTICE

24 December - Delivery is available
25 December - No Delivery

31 December - Delivery is available
1 January - No Delivery

For orders within Singapore, we deliver via a trusted courier partner who ensures the products are kept cool at all times. Deliveries will be made every Wednesday, Friday and Saturday, with delivery timings scheduled by the courier.

CUT-OFF TIMINGS

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To make sure your order gets delivered to you timely, kindly note the cut-off times below to place your orders. Applicable only for Standard Local Delivery.

Place an order by Monday, 8pm latest.

For a Wednesday delivery

Place an order by Wednesday, 8pm latest.

For a Friday delivery

Place an order by Thursday, 8pm latest.

For a Saturday delivery

A confirmation email will be sent to you once your items have been delivered. If you require clarification, please write in to us over at hello@fossachocolate.com.

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CONFIRMATION OF DELIVERY

DELIVERY OPTIONS

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  • Standard Local Delivery

Enjoy free shipping on all website orders above $80. Exclusion of delivery locations to Tuas, Sentosa, Jurong Island and Changi Airport. With free deliveries, we endeavour to deliver the parcel on your selected day. However, this will not be guaranteed as it depends on the delivery routes, weather and traffic conditions. Should there be any unforeseen circumstances, your delivery may be delayed till the next working day.

*Charges:

  • For orders $80 and below, shipping will be a flat rate delivery fee of S$16.35 per delivery location.

  • For delivery locations to Tuas, Sentosa, Jurong Island and Changi Airport, a fee of $16.35 applies.

  • Please ensure that there is someone present during the delivery. Additional charges will apply for unsuccessful deliveries and subsequent redelivery attempts.

  • Express Local Delivery

If you require your order urgently outside of our standard delivery window, you may opt for an Express Delivery. Kindly ensure there is a minimum of a 5-hour delivery window for us to be able to process your request. Delivery requirements of less than 5 hours will be reviewed on a case-by-case basis by our team and you will be promptly informed if we are able to accommodate to your delivery needs.

  • For urgent same day/next day delivery, a fee of $27 applies.

  • For specific day delivery that does not fall on our delivery days, a fee of $27 applies.

  • Please ensure that there is someone present during the delivery. Additional charges will apply for unsuccessful deliveries and subsequent redelivery attempts.

*Charges:

  • Self-Collection

Kindly note, self collection is only available for Singapore orders.

If you prefer to collect your order in person, opt for self-collection upon checkout and let us know of your collection plans. This option is strictly via appointment only. If there are sudden changes to your schedule and you have no prior appointment, kindly inform us promptly and we will explore the best possible options to ensure your order gets to you on time.

We operate Mondays to Fridays, 9am to 5pm, excluding Public Holidays and Eves. For directions to our factory, you may view our direction guide here.

INTERNATIONAL DELIVERIES

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For orders outside of Singapore, we ship to most countries via DHL.

Shipping expenses and delivery times will be determined upon checkout. If your country is not listed, please write to us at hello@fossachocolate.com and we will try to work something out for you. Alternatively, we work with reps across the U.S and Canada to have our products stocked overseas to make shopping fuss-free for our international customers. View the full list of our stockists here.

DELIVERY TO THE UNITED STATES OF AMERICA

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For orders to the U.S, please place your order on https://caputos.com/fossa-chocolate/ for free delivery within the U.S. Any orders placed through our website for delivery to the U.S. will not be processed, and a refund will be issued to your original payment method. We appreciate your understanding